Return & Refund Policy

Effective Date: 03/10/2025
Last Updated: 03/10/2025

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

• Items can be returned within 7 days from the date of delivery.

• To be eligible, the product must be unused, in its original condition, and in the original packaging.

• Customized or personalized items (such as nameplates or made-to-order designs) cannot be returned or refunded, unless they arrive damaged or defective.

2. Non-Returnable Items

• Customized/personalized products.

• Products purchased on clearance or final sale.

• Items damaged due to misuse, negligence, or improper handling.

3. Damaged or Defective Products

If you receive a damaged or defective item:

• Please notify us within 48 hours of delivery with photos/videos as proof.

• Once verified, we will arrange a replacement, exchange, or full refund (including shipping charges, if applicable).

4. Return Process

1. Contact us with your order details and reason for return.

2. Our support team will review your request and provide instructions.

3. Ship the product back to us in secure packaging.

   • Return shipping costs are the responsibility of the customer, unless the product was defective or incorrect.

5. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within  5–7 days business days  to your original payment method.

• Shipping charges (if any) are non-refundable, unless the product was defective or shipped in error.

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. For exchanges, please contact us.

7. Contact Us

For any return or refund-related questions, please contact us:
Email: sutharkhushal06@gmail.com
Phone: 9587293978